Frequently Asked Questions
Q. Can I get to the property with a 2WD drive vehicle?
A: The road to the property is very steep, but it is paved and has room for one vehicle to drive at a time. While 2-wheel drive vehicles can make it, we recommend that AWD-4WD vehicles be driven to the property. Please use caution. I promise though, the views are BREATHTAKING.
Q. Is there cell service and/or Internet at the cabin?
A: Yes. There is both cell service and Internet capabilities at the cabin. We provide XFinity 400 Mbps speed internet, which is more than enough for the cabin size.
A: No, there is no cable television provided in the cabin. We do, however, provide a 43” Hisense ROKU TV inside the cabin as well as another 43” Hisense ROKU TV outside the cabin by the Hot Tub. Both TVs are set in ‘Guest Mode’ upon arrival of guests. You are able to sign into any of your subscriptions. Please follow the prompts to be automatically signed out of all subscription services on check out.
Q. Is there cable television?
Q. Are Pets Allowed?
A: We do allow for 1 DOG during your stay. Unfortunately, due to allergies, we cannot allow any cats at this time. We provide a large dog crate (Size 48” L x 30” W x 33” H) for your convenience upon request. We DO NOT provide dog beds and/or toys. We ask that all dogs be crated upon leaving the cabin, and we ask that dogs do not go on any of the furniture.
A: We have put together a Touchstay digital guidebook for guest use. Upon booking, you will receive a link to view and download the guidebook to your phone. It has in depth information on all aspects of our home and the amenities we offer, as well as all kinds of local information for planning your stay.
Q. Where can I get more detailed information about my stay and the cabin?
Q. How do I receive information on house entry and my stay after I complete my booking?
A: You will receive messages after confirmation of your booking and then again before your stay that will guide you through all of the details. Our home has smart lock entry and you will be given access codes 24-48 hours prior to your arrival, once all necessary documents have been signed and photo ID has been received. If there is a problem accessing the home from the smart lock, we ask that you please reach out and a code to the lockbox will be provided to access the spare keys.
Q. What is your cancellation policy?
A: We offer free cancellation within 30 days of check-in, after that you will receive a 50% refund up until 7 days before check-in. Unfortunately, within 7 days of check-in, we cannot issue a refund. Because life happens, we highly recommend you buy travel insurance.